Our customer's opinions are one of the most important aspects of our company. Check out some of our testimonials below.
“From the outset, Elana was wonderful to work with. We started thinking about a gas insert years ago, and one unforeseen reason after another (none because of Hearth Renovations), caused us to delay our purchase. We never felt pressured, and when we were finally ready to go ahead, Elana was responsive, helpful and professional. We are having some other work done in the room, and Elana has been extremely flexible in working around our needs. The installers arrived on time, were knowledgeable, friendly and courteous and cleaned up any messes they made. Tim explained in detail how to use the unit and showed me the gas and electric connections in the basement in case of emergency before he left. He answered my questions patiently and thoroughly. To my surprise, he told me that the one door was scratched when it was unwrapped and that they will order another to replace it. Usually the customer needs to point those things out and fight to get replacement. In a day when customer service is often lacking, this company excels at informing the customer and making them happy. I wish all purchases were so painless! I highly recommend them”
Anonymous- Angie’s List Review
“Just want to let you know how HAPPY we are! Tim came out here and “took the bull by the horns!”. As you know, for 3 years, we have been frustrated by the lack of knowledge the repairmen have had in repairing our Napoleon fireplace. Nobody has been able to figure out what the problem was, and we were always left with a glass screen that sooted up within hours of their leaving – saying it should be alright now. Well, just to let you know – Tim was courteous, on time, careful not to soil the surroundings, and efficient! He got in there and figured out what the problem was. He was honest with me – and told me how long it was going to take to get the parts in. I think he went above and beyond what anybody else did – in making our fireplace look brand new. He replaced the back panel and restacked the logs and embers and now it looks like it should have 3 years ago. I am thrilled that I found and called you, and so happy that you were able to get to the bottom of this. We now have a fireplace that we can enjoy whenever we want and for as long as we want! I was at a loss as to where to turn, and was about to call TV Channel 10 when I decided to look on line for a manufacturer or distributor for Napoleon, and your name came up as closest to me. Thank you for going the extra mile figuratively and literally, to come to me to make this right. Tim did a great job, and so did you! I certainly will keep your name and number for future reference and will highly recommend you!
Carol - Line Lexington, PA
“Way to Go Hearth Renovations! Elana and her team were awesome! They delivered the best customer service I have ever experienced from helping me with my permits to the final installation, to the finished product including framing and hanging my TV. I am so happy with the entire experience, their promptness in correspondence, arriving on time, work space clean up. I completely trusted them in my home and I would like to highly recommend Hearth Renovations !!!!”
“Hearth Renovations was very easy to work with. They have day and evening appointments. The gentleman who came to service my fireplace was friendly, arrived right on time and did a great job. I'm pleased with the beautiful fully functional fireplace I now have. I recommend this merchant and give them 5 stars”
Peggy - Chesterbrook, PA
Happy Customer - Merchant Circle Review
“I definitely recommend hearth renovations if you are looking for a new fireplace or insert. I shopped at 4 different hearth stores for a gas fireplace for our older Victorian home and found no one wanted to take on the challenge of a new insert ...More definitely recommend hearth renovations if you are looking for a new fireplace or insert. I shopped at 4 different hearth stores for a gas fireplace for our older Victorian home and found no one wanted to take on the challenge of a new insert in an old home. Hearth renovations solved all the issues we could have had and suggested the perfect fireplace. It was installed yesterday and we couldn't be happier with the installers and the insert.”
“We had two different gas log inserts installed (propane). We had no previous propane service so Tim had to run the gas lines etc. He managed it all with zero disruption to our activities. Although both inserts worked fine we decided to swap one ...More We had two different gas log inserts installed (propane). We had no previous propane service so Tim had to run the gas lines etc. He managed it all with zero disruption to our activities. Although both inserts worked fine we decided to swap one of them so that both were the same. No problem. It was done quickly and efficiently. Easy to work with, professional and very nice people. We couldn't be happier.”
Linda - Media, PA
Timothy - King of Prussia, PA
“I replaced my wood burning fire place with a gas log fireplace several years ago. We have enjoyed the comfort, cleanliness, and efficiency of great investment. Hearth Renovations has serviced our fire place over the years. We are thoroughly satisfied with their very courteous, friendly, and efficient staff when making a service call. Their serviceman is always pleasant and knowledgeable. After servicing the unit, the area is always clean. We are highly satisfied with the service we have received from Hearth Renovations. We highly recommend them to anyone who is seeking service for their gas log unit.”
“Brian was great to work with and we are thrilled with how the project turned out. It was refreshing to have a contractor give a timeline and then stick to it. Plus, he was fun to be around and handled last minute changes extremely well. You guys made the whole process quite easy. We also appreciate the guidance that you gave us at the start to help make Carol's vision come to life.”
Harold- Local.com Review
John - Wayne, PA
“We absolutely love the insert. We love the look, we love the heat! And I really appreciate Tim sticking around to figure out the electrical problem – which he solved. And thank you for communicating with Roy and Jennifer so that the surrounding woodwork came out great.”
“I just wanted to say what a tremendous job your service tech did on my fireplace! It looks better now than when I first had it installed. I will definitely be calling back next year for him to come out and do the same thing!”
Lori- Merion, PA
Diane - West Chester, PA
“Tim did such a fabulous job and we are so pleased and thrilled with the whole look! He could not have been more delightful to work with. Thank you so much!”
“Thanks so much for all your help. Your have been wonderful. We love our fireplace!!! We wish you great success in your business. We only have great things to say.”
D & J - Wayne, PA
Penny and Rich - Radnor, PA
“Thank you for the hard work and research you have done . . . Thanks again – you and Tim were awesome to come out and assess things for Pat and I.”
“We love the fireplace – you were so nice to deal with. Tim was also nice and hard working – even in the cold rain. Would recommend your company to anyone!”
Michael - Wynnewood, PA
Rhonda - Lafayette Hill, PA
“It is done and gorgeous!! Thanks for ALL your help. Tim and John were both fantastic to work with!”
“Thanks! You did a great job, as always!”
Rhonda - Lafayette Hill, PA
Kathe- West Chester, PA
If you have questions or need additional information on our products or the services we provide please feel free to call or email us, and one of our customer service reps will be happy to assist you.
Phone: (610) 265 - 4214
502 S. Henderson Rd,
King of Prussia, PA 19406
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Hearth Renovation’s technicians are NFI Certified and Manufacturer Trained. Our team is committed to your safety and satisfaction on every project, installation, or service we provide.
We strive to provide a positive experience for every customer. Contact us to schedule your in-home estimate today.